If I'm being honest I was not happy with my original installers or the entire process at first. I had a pretty major issue from the first group of installers and my original review was not a good one. However, when a company stands behind their product and/or installers and fixes the issues that arise, that says something to me about them.I had some joints in my LVP that were coming apart after a few months, so I called and talked to Jessica about them. She came out almost immediately to see what needed to happen to get this fixed. Within days, Ms. Belinda had a new group of installers over to fix the flooring. They also went ahead and fixed the issue from the previous installers. They were courteous, respectful and cleaned up after themselves. I appreciate the fact that the store made things right. Because of this, they will always be my first stop for flooring needs now and I will always recommend them.

Our initial install was great.We went in to get information when we were shopping for flooring and the staff was very reactive and informative. We ended up going with a flooring that they already had in stock. I’m feeling now that this was a mistake on our part and there may have been a reason it was in stock but unsure.The installers came and gone and it seemed they did a great job. We do not do this line of work and we trusted what each member of staff and the installers hired to do the job suggested.Fast forward to after the install, we were constantly having to push the tiles of the floor back together frequently. Then some of the flooring cracked. They came out but communication wasn’t the best. We tried to be understanding. My husband probably more so than me. One guy came and looked at our issues: tiles coming apart and one area where the planks were cracked. We were under the impression the same guy would come out to make repairs. He did not. The other guy did something completely different than what the original guy who came to look at the problem suggested. He did however state we wouldn’t have any other issues. He glued the tiles and then the crack he just covered with a piece of threshold. Fast forward a couple of months and you can see we are still having issues by the pictures attached. Tiles are coming apart and flooring cracked again. I hate to leave an online review, but I think we have been very accommodating and understanding considering the investment made into our home hasn’t been leaving us feeling so confident and pleased.Today we were expecting someone from 9:30-10. Just like the last visit, we had to call for an update because no one had shown and no one had called.I just want communication and I want the job fixed right.

Awesome family and business!

They have the best customer service and excellent line of products and knowledge on what they sell, this is why I will always come back!

Great people, service, and management. Highly recommend!